Safer Direct Transfers and Payment Requests
A Canadian guide to confirming recipients, handling Interac e-Transfer requests, avoiding impersonation scams, and reducing mistakes in direct digital payments.
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Treat every irreversible transfer as a transaction that deserves independent confirmation
Person-to-person payments are designed to move money quickly. That convenience can also reduce the time available to correct a mistake. Before confirming a transfer, verify the recipient, amount, reason, and communication channel.
Confirm the recipient outside the payment request
When a friend, family member, contractor, landlord, or seller requests money unexpectedly, confirm the request using a known phone number or previous conversation. Do not rely only on the email, text message, or social account that delivered the request....
Urgency is a common manipulation tactic
Fraud attempts often create pressure: a supposed emergency, expiring opportunity, account problem, or immediate penalty. A legitimate recipient can usually tolerate a brief verification step. Pause when someone insists that a transfer must be completed before ...
Never share verification codes
One-time codes, banking passwords, security answers, and recovery links are not payment details. A bank, payment provider, government agency, or legitimate marketplace representative should not need a code sent to your phone in order to receive money from you....
Confirm the recipient outside the payment request
When a friend, family member, contractor, landlord, or seller requests money unexpectedly, confirm the request using a known phone number or previous conversation. Do not rely only on the email, text message, or social account that delivered the request.
Urgency is a common manipulation tactic
Fraud attempts often create pressure: a supposed emergency, expiring opportunity, account problem, or immediate penalty. A legitimate recipient can usually tolerate a brief verification step. Pause when someone insists that a transfer must be completed before questions are asked.
Never share verification codes
One-time codes, banking passwords, security answers, and recovery links are not payment details. A bank, payment provider, government agency, or legitimate marketplace representative should not need a code sent to your phone in order to receive money from you.
Autodeposit reduces one risk but not every risk
Autodeposit can reduce the chance that a transfer notification is redirected through a guessed security answer. It does not protect against sending money to the wrong person or responding to an impersonation scam. Confirm the displayed recipient name before completing the transfer.
Marketplace transactions deserve extra caution
A profile, photo, invoice, or friendly conversation does not prove that a seller exists or controls the item. Avoid sending deposits for goods that cannot be verified. Use platform protections where available and be cautious when a seller moves the conversation away from the marketplace.
Respond quickly after a suspected mistake
Contact the financial institution through an official number, secure the email and banking accounts involved, preserve messages and transaction details, and report the incident through appropriate Canadian channels. Recovery is not guaranteed, but prompt action can help contain further access.
Choose systems you can review, explain, and adjust
A strong financial routine improves visibility rather than hiding commitments. Before activating a feature, review cost, timing, permissions, security controls, cancellation procedures, and the effect on future cash flow.
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Service area: Canada